Our complete terms and conditions are contained below, but some important points for you to know before you become a customer are set out below:
Nothing in these terms limit your rights under the Australian Consumer Law.
(a) This website (Site) is operated by Everyday Nutrition Pty Ltd (ABN: 23 637 981 401) (we, our or us). These terms and conditions (Terms) are between us and you, the person placing an order for products or booking an appointment through the Site.
(a) You accept these Terms by placing an order via the Site.
(b) You must not use the Site and/or book an appointment through the Site unless you are at least 18 years old.
(c) When using the Site, you must not do or attempt to do anything that is unlawful or inappropriate, including:
(a) You may purchase products from us or book appointments with us without an account or you may choose to create an account with us which allows you to view your dashboard, review your order history and subscriptions, access your downloads history, and change your account settings.
(c) It is your responsibility to keep your account details confidential. You are responsible for all activity on your account, including purchases and appointments made using your account details.
(a) You may order products from us as set out on the Site. If you place an order for products on our Site, you are making an order to purchase the product(s) for the price listed on the Site (including any applicable charges and taxes).
(b) We may, at our absolute discretion, accept or reject an order. If we need to reject your order, we will notify you within a reasonable time after your order is placed. Once we accept an order, a binding agreement is formed for the supply of products to you in accordance with these Terms.
(c) It is your responsibility to check the order details, including selected products, delivery details and pricing, before you submit your order through the Site. When you order and pay on the Site and your payment has been validated, we will provide you with an order confirmation email, which may include an order number, an order ID, a link to download any electronic product purchased, the delivery and billing addresses and a description of what was ordered.
(d) All purchases made through the Site are subject to availability. We do our best to keep the Site up to date with the availability of products.
(e) We may cancel, at any time before delivery or download and for whatever reason, an order that we have previously accepted, including if for any reason we cannot supply the products you order (for example for an event beyond our reasonable control) or if products ordered were subject to an error on our Site (for example in relation to a description, price or image). We will contact you using the details you provided when you placed your order. If the product has not been delivered or downloaded, you may choose to receive a refund.
(a) You may book an appointment with us as set out on the Site. If you book an appointment on our Site, you are making an order to purchase the service(s) for the price listed on the Site (including any applicable charges and taxes).
(b) We may, at our absolute discretion, accept or reject a booking. If we need to reject your booking, we will notify you within a reasonable time after your appointment is booked. Once we accept a booking, a binding agreement is formed for the supply of services to you in accordance with these Terms.
(c) It is your responsibility to check the appointment details, including date and time, practitioner, location (if applicable) and pricing, before you book your appointment through the Site. When you book, we will provide you with a booking confirmation email, which may include an appointment date and time, practitioner, price, location, a link to complete online intake forms.
(d) All appointments made through the Site are subject to availability. We do our best to keep the Site up to date with the availability of practitioners.
(e) You must complete an online intake form (Intake Form) in full at the time of booking and no later than 24 hours before your appointment. We may cancel your appointment if you do not complete an Intake Form no later than 24 hours before your appointment, and we may charge you 50% of the Price of the appointment for the time and resources spent by us in relation to that appointment.
(f) We may cancel, at any time before an appointment, if for any reason we cannot supply the services you book (for example for an event beyond our reasonable control) or if the appointment made was subject to an error on our Site (for example in relation to a description, price or image). We will contact you using the details you provided when you booked your appointment. You may choose to receive a refund or a store credit.
(g) You may cancel or reschedule an appointment at any time no later than 24 hours before your appointment. If you cancel or reschedule an appointment within 24 hours of your appointment, we may charge you 50% of the Price of the appointment for time and resources spent by us in relation to that appointment. We reserve the right to waive this cancellation fee under this subclause (g) where you demonstrate to our reasonable satisfaction that the reason for your cancelled or rescheduled the appointment due to illness, emergency or any other circumstance beyond your control.
(a) You must pay us the purchase price of each product you order or for each appointment you book, plus any applicable fees and costs as set out on the Site (the Price) in accordance with this clause. All amounts are stated in Australian dollars and are inclusive of Australian GST (where applicable).
(b) For appointments, we will invoice you the Price a week before your appointment and you agree to pay us the Price by the payment method set out on the invoice within 14 days of the date of invoice. If you fail to make payment of the Price by the date set out on the invoice, you agree to pay us any reasonable costs incurred by us to recover any amounts owing by you to us including administrative and debt recovery costs and expenses. You acknowledge and agree that where you fail to make payment of the Price 7 days after the date set out on the invoice, we may automatically charge you through Halaxy, and that you agree to pay us any relevant Halaxy payment fees.
(c) For any products ordered through the Site, you must pay the Price upfront using one of the methods set out on the Site.
(d) You must not pay, or attempt to pay, the Price by fraudulent or unlawful means. If you make a payment by debit card or credit card, you warrant that you are authorised to use the debit card or credit card to make the payment.
(e) The payment methods we offer are set out on the Site or on an invoice we provide you. We may offer payment through a third-party provider, Stripe and Halaxy. You acknowledge and agree that we have no control over the actions of the third-party provider, and your use of the third-party payment method may be subject to additional terms and conditions.
(f) We do not store any credit card details, and all payment information is collected and stored through our third-party payment processor.
(g) We may from time to time issue promotional discount codes for certain products on the Site.
(h) To claim the discount, you must enter the promotional discount code at the time of submitting your order through the Site.
(i) The conditions of use relating to promotional discount codes will be set out on the Site. We may also from time to time run competitions on the Site or on social media. These competitions are subject to terms and conditions which will be made available on the Site at the time of the competition.
Change of mind returns
(a) We do not accept returns for change of mind or other circumstances.
(b) You may have rights under the Australian Consumer Law (see clause 8) in addition to this clause.
(a) Nothing in these Terms attempts to modify or exclude the conditions, warranties and undertakings, and other legal rights, under the Australian Consumer Law. In Australia, our goods come with guarantees which cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Any and all other warranties or conditions which are not guaranteed by the Australian Consumer Law are expressly excluded where permitted, except to the extent such warranties and conditions are fully expressed in these Terms.
(b) Where you return products to us to seek an Australian Consumer Law remedy, you will need to cover any associated costs (for example delivery costs) of you returning the products to us.
(c) Where your claim is a valid claim under the Australian Consumer Law, we will refund your return delivery costs and, depending on the failure, either dispatch a new or repaired replacement product or refund you the Price of the relevant product. Please contact us for further information.
(a) You may have rights under the Australian Consumer Law (see above), and nothing in this Limitations clause attempts to modify or exclude those rights.
(b) If you reside in the United States of America or Canada, you acknowledge and agree that despite anything to the contrary, to the maximum extent permitted by law, we will have no liability, and you release and discharge us from all liability, arising from or in connection with any act or omission by us in connection with these Terms.
(c) Despite anything to the contrary, to the maximum extent permitted by law:
(d) Despite anything to the contrary, to the maximum extent permitted by law, we will not be liable for, and you waive and release us from and against any liability caused or contributed to by, arising from or connected with any event or circumstance which is beyond our reasonable control including but not limited to, acts of God including fire, hurricane, typhoon, earthquake, landslide, tsunami, mudslide or other catastrophic natural disaster, civil riot, civil rebellion, revolution, terrorism, insurrection, militarily usurped power, act of sabotage, act of a public enemy, war (whether declared or not) or other like hostilities, ionising radiation, contamination by radioactivity, nuclear, chemical or biological contamination, any widespread illness, quarantine or government sanctioned ordinance or shutdown, pandemic (including COVID-19 and any variations or mutations to this disease or illness) or epidemic.
(e) Despite anything to the contrary, to the maximum extent permitted by law, we will have no liability, and you release and discharge us from all liability, arising from or in connection with any:
(f) You agree that any information contained on the Site and any materials provided with our products (collectively Materials) are based on research of current, peer-reviewed scientific literature and provided for general information purposes only and do not take into account your personal circumstances. The Materials are not intended to be advice and they are not intended to be a substitute for professional medical or expert advice. Nutrient data published on our Site or through our products may represent an average of the nutrient content of a particular sample of foods and ingredients, determined at a particular time. The nutrient composition of foods and ingredients can vary substantially between batches and brands because of a number of factors. Some of the data may be borrowed from overseas food composition tables, supplied by the food industry, taken from food labels, imputed from similar foods, or calculated using a recipe approach. Our products are not intended to diagnose, treat, cure, or prevent any disease or condition and you are solely responsible for determining the suitability of our products for your circumstances and your reliance on the Materials is at your own risk. If you have an existing health condition, we recommend you consult a medical professional before using our products. Use of our products and/or the Materials does not establish a doctor-patient relationship.
(a) All intellectual property (including copyright) developed, adapted, modified or created by us or our personnel (including in connection with the Terms, any content on the Site, and the products) (Our Intellectual Property) will at all times vest, or remain vested, in us.
(b) We authorise you to use Our Intellectual Property solely for your own personal, non-commercial use, and in the manner in which it was intended to be used.
(c) You must not, without our prior written consent:
(d) Nothing in the above clause restricts your ability to publish, post or repost Our Intellectual Property on your social media page or blog, provided that:
(a) We encourage you to interact with the Site and with us on social media! You may be permitted to post, upload, publish, submit or transmit relevant information and content (User Content) on the Site. We may run campaigns via the Site and via social media that encourage you to post User Content on social media using specific hashtags (#) (Tag).
(b) If you make any User Content available on or through the Site, including on social media using a Tag, you grant to us a worldwide, irrevocable, perpetual, non-exclusive, transferable, royalty-free licence to use the User Content, with the right to use, view, copy, adapt, modify, distribute, license, transfer, communicate, publicly display, publicly perform, transmit, stream, broadcast, access, or otherwise exploit such User Content on, through or by means of the Site and our social media platforms. We agree to only modify User Content to the extent reasonably required by us. You may request that any of your User Content is removed from the Site or social media by sending us an email to the address at the end of these Terms. We will endeavour to action any removal requests within a reasonable time.
(c) You agree that you are solely responsible for all User Content that you make available on or through the Site, including on social media using a Tag. You represent and warrant that:
(d) We do not endorse or approve, and are not responsible for, any User Content. We may, at any time (at our sole discretion), remove any User Content.
(a) Disputes: Neither party may commence court proceedings relating to any dispute arising from, or in connection with, these Terms without first meeting with the other party to seek (in good faith) to resolve that dispute (unless that party is seeking urgent interlocutory relief or the dispute relates to compliance with this clause).
(b) Notices: Any notice given under these Terms must be in writing addressed to us at the details set out below or to you at the details provided when you submitted your order or in your account. Any notice may be sent by standard post or email, and will be deemed to have been served on the expiry of 48 hours in the case of post, or at the time of transmission in the case of transmission by email.
(c) Feedback and complaints: We are always looking to improve our services. If you have any feedback or a complaint, please notify us on our contact details below and we will take reasonable steps to address any concerns you have.
(d) Assignment: You must not assign any rights or obligations under these Terms, whether in whole or in part, without our prior written consent.
(e) Entire agreement: Subject to your rights under the Australian Consumer Law, the Terms contain the entire understanding and agreement between you and us in respect of their subject matter.
(f) Amendment: We may, at any time and at our discretion, vary these Terms by publishing varied terms on the Site. Prior to placing an order, we recommend you carefully read the terms that are in effect at that time to ensure you understand and agree to them. For any order that has been accepted by us, the terms and conditions that apply will be the ones that were in effect (and which you agreed to) when you placed your order.
(g) Governing law: These Terms are governed by the laws of Victoria, Australia. Each Party irrevocably and unconditionally submits to the exclusive jurisdiction of the courts operating in Victoria, Australia and any courts entitled to hear appeals from those courts and waives any right to object to proceedings being brought in those courts. The Site may be accessed in Australia and overseas. We make no representation that the Site complies with the laws (including intellectual property laws) of any country outside of Australia. If you access the Site from outside Australia, you do so at your own risk and are responsible for complying with the laws in the place you access the Site.
(h) Third party sites: The Site may contain links to websites operated by third parties. Unless we tell you otherwise, we do not control, endorse or approve, and are not responsible for, the content on those websites. We recommend that you make your own investigations with respect to the suitability of those websites. If you purchase goods or services from a third party website linked from the Site, such third party provides the goods and services to you, not us. We may receive a benefit (which may include a referral fee or a commission) should you visit certain third-party websites via a link on the Site (Affiliate Link) or for featuring certain products or services on the Site. We will make it clear by notice to you which (if any) products or services we receive a benefit to feature on the Site, or which (if any) third party links are Affiliate Links.
For any questions and notices, please contact us at:
Everyday Nutrition Pty Ltd (ABN: 23 637 981 401)
Email: [email protected]
Last update: 7 November 2023
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